You can now access a variety of services online without having to phone or visit the surgery. Sign up now to GP online services and you will be able to use a website or app to:
Online services offered
- To book appointments with a GP or Nurse
- Cancel appointments
- Order repeat prescriptions
- Access summary information – Allergies, adverse reactions and all your medication.
Our online services are quick, easy and convenient to use from a smartphone, tablet or computer.
They will save you time and help you take more control of your health, particularly if you have any long-term medical conditions which require regular monitoring and prescriptions.
You will need to register with the Practice to access this service and once registered you will be given information that will enable you to create your username and password. When your account has been created and activated you will be able to use the services.
When patients are registering to use the service they should not use a shared email address. For example, if a husband and wife have separate accounts but use the same email address, both will see all online appointment booking confirmations and reminders for both accounts. This rule should also apply to children if they have their own email address but for those under 16 some flexibility will be allowed. Children over the age of 16 should have their own email address and log in details.
If you just wish to register for the online appointment service you do not need to complete any forms.
Just visit Patient Access and register from there.
Complete the online form – Patient only
Children under the age of 16 are unable to register for online services.
To reduce footfall to the Practice the recommended method of registering for online service is by submitting your information online.
Please note: if you wish to register for online services, to access your repeat prescriptions, appointments etc., you are also required provide evidence of your ID, which you can upload on our online form. Once this has been verified, we will issue the necessary documentation for online services, within seven working days or more. Please note we look closely at all applications for access to make sure they are genuine. Access can also be withdrawn at any time if there are concerns about patient confidentiality. If you are unable to use the online form please contact the Practice for advice.
If you are the parent of any children under the age of 12 you will need to fill in a ‘proxy’ access form to view their details. You can also grant access to a carer if you wish.
Patient Access video tutorials
NHS England – easy read guides to GP online services
NHS England: videos about using GP online services
The Patient Responsibility
Things to consider when you register to see your Detailed Medical Record
Forgotten history: There may be something you have forgotten about in your record that you might find
Abnormal results or bad news: If your GP has given you access to test results or letters, you may see
something that you find upsetting to you. This may occur before you have spoken to your doctor or while
the surgery is closed and you cannot contact them.
Choosing to share your information with someone It is up to you whether or not you share your
information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. It is important that you have your own email address and log on details.
Coercion: If you think you may be pressured into revealing details from your patient record to someone
else against your will, it is best that you do not register for access at this time
Misunderstood information: Your medical record is designed to be used by clinical professionals to
ensure that you receive the best possible care. Some of the information within your medical record may
be highly technical, written by specialists and not easily understood. If you require further clarification,
please contact the surgery for a clearer explanation
Information about someone else:If you spot something in the record that is not about you or notice
any other errors, please log out of the system immediately and contact the practice as soon as possible.
Abuse of the Online System
Abuse of the system includes, but is not exclusive to the following:
- Sending needless or abusive messages to the Practice
- Repeatedly booking and cancelling appointments
- Repeatedly booking appointments over a short period of time
- Booking appointments and not attending them
- Any offensive or abusive messages through the service
- Requesting prescriptions that you do not need.
We take the security of your information very seriously. Our clinical systems provider ensures that the information you provide when using the online services portal is protected. All communications with the web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter.
Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.